The RFID LS Difference...
From the first introduction all the way through post-installation customer service, our team is focused on one vision - CUSTOMER FIRST.
Following the age old 'Golden Rule' philosophy, we'll walk together through a proven process in which
you'll come to understand exactly how we are able to deliver great results.
This process will help clearly define expectations, increase confidence in your decision, as well as give you the peace of mind knowing that the technology investment is worth the change.
At RFID LS, our existing library partners are our most valuable assets. A happy client unlocks a world of opportunities in the industry. We look to create solid relationships based on integrity, trust, good will, hard work and vigilant service. Referrals are the greatest honor a customer can bestow upon us. Thank you!
Prior to our first meeting, we'll gather as much detail on the library and staff as possible. We will familiarize ourselves with the library website. We'll look for answers to questions like...
What ILS is the library using?
Is the library already converted to RFID or still checking in using bar codes?
Who all is attending the meeting?
Is a remodel planned, or new construction?
We will even do research on the local community.
INFO GATHERING MEETING
During this initial on-site visit, we'll send most of our time asking thoughtful questions and listening to feedback shared. We like to know what's working, what's not working, where bottlenecks are, what is the ideal situation for staff and what's important. At this time, we will also take many measurements and pictures of the facility. Essentially, we want to learn as much as your willing to share in regard to the project. What is your ideal scenario?
Once all relevant details have been organized and analyzed, engineers will get started on designing an AMH system. In many situations, several options are created for key library personnel to review and discuss. As part of the process, a series of drawings will be prepared and distributed for feedback to RFIDLS.
After the general lay-out has been agreed upon, an on-site demonstration or a meeting at a regional library can be arranged. During this presentation, key components and system features are demonstrated to staff present. We recommend involving as many staff members as possible, their buy-in and understanding is essential for successful implementation.
Whether your city requires a formal RFP process or not, this is where staff will rate and assess our capability to meet your technology goals. Is our solution within your budget? Is staff comfortable and confident in our company's ability support the library? What is the life expectancy of our AMH system?
When an RFP is awarded, negotiations being to finalize key project details. For example, what is the install timeline, component quantities, overall system price, terms and conditions of the agreement, warranty, as well as future service options. Once an agreement is reached, it is added to our company work schedule and a project lead is assigned.
From the time an agreement is signed, a 3 month manufacturing timeline is initiated. The project lead will work closely with library staff during this time to prepare for system delivery and set-up. Installation typically requires 10 days with 2 -3 more for on-site staff training.
All equipment has a 1yr warranty on parts and labor. Any replacement parts are available through RFID Library Solutions. Any maintenance is to be performed by a trained RFID LS Service Technician. Customer service may be contacted 24 hours a day, 7 days a week.
After system installation & training is complete, a technician will return in 2-3 weeks to do a thorough system review, along with performing any extra training or answer questions that staff may come up with during that period.